Your questions.
Our spirit.

Active Spirits is an athleisure brand for everyday movement. Our range brings together joggers, track pants, tees and matching sets — pieces you can make part of your own routine.

It means movement on your own terms. A walk, a stretch, a busy day or time to unwind: you set the pace. Your clothes should feel like part of your life and your own style.

Our focus is everyday athleisure. Browse the individual product details to choose a style for your routine. If you need a garment for a specific sport or performance requirement, ask about that product before ordering.

Use the measurements and fit notes for the specific product. Measure your waist, hips and inside leg, and compare them with the product’s size chart when available. Sizes can vary between styles; if measurements are missing, ask us before choosing. The measurement guide in the footer explains where to measure.

Look at the individual product page for composition, fit, photographed colour and design details. Features vary by style. If a detail you need is not listed, send us the style name or code through the contact form in the footer.

Screen settings and lighting can affect the colour you see. Use the named colour and product photographs together when choosing. Ask us if you need help distinguishing similar shades.

Check the product listing to see exactly what is included. A coordinated look in a photograph does not always mean every item is included. If the listing is unclear, ask us before placing an order.

Sign in to your account using the email address you used for the order. Your account shows your order history and details. Tracking appears when it is available for your shipment; your order emails can also contain updates.

Delivery options and charges depend on the destination and order. Review the information shown during checkout and in your confirmation email. For a question about an existing shipment, send us your order number through the contact form in the footer.

Send an order query as soon as you notice an issue, including your order number and the change you need. Whether a change or cancellation is possible depends on the order’s processing status; submitting a request does not confirm that it has been changed.

Eligibility and the steps to follow depend on the return terms that apply to your order. Check those terms before sending an item back. If you need guidance, use the contact form with your order number and a description of the issue.

Follow the care label inside the garment. Washing, drying and ironing instructions can differ by fabric and style. Avoid assuming that the same care routine works for every product.

Contact us with your order number, the style received and a clear description of the problem. Keep your order confirmation and the garment’s labels while the query is being reviewed.

Use Contact us under “Here to help” in the footer. Choose the topic that best describes your message. For an order query, include your order number and the email address used for that order; for a product question, include its style name or code.